How do I connect to VPN on my Mac computer?

To download, install, and configure the Palo Alto GlobalProtect VPN client for Mac:

  1. In order to install this software, you must request VPN access through this Service Catalog form.  If you have already requested VPN access in the past, you will not need to go through the process again.
  2. Once VPN access has been granted, visit and enter your SJU username and password.
  3. Click the link titled Download Mac 32/64 bit GlobalProtect agent.  An installer named GlobalProtect.pkg will be saved to your Downloads folder.
  4. Double-click GlobalProtect.pkg and follow the prompts to install.
  5. Upon successfully completing the installer, GlobalProtect will open.  Click the Settings tab.
  6. In the Portal field, enter and click the Apply button.  Close the GlobalProtect window.
  7. In the Username and Password fields, enter your SJU username and password.  Check the Remember Me box if you'd like to save this information in the future.
  8. When you want to connect to the VPN, click the GlobalProtect icon in the menu bar, click Connect To, then click SJU_VPN.

If you have any issues with installing or running this software, click here to report the problem.


Article ID: 8072
Mon 8/3/15 2:42 PM
Mon 5/15/23 2:05 PM

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