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  3. Computers, Peripherals, and Hardware
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  5. Technology Service Center

Technology Service Center

Tags TSC

What is it?

The Technology Service Center (TSC) is a part of the Technology Support Services division of the Office of Information Technology. We are located in the Science Center, Room 129.  The TSC offers a full-service center that will address the technology support needs of all SJU faculty, staff, and students in one convenient location.  We have a large counter for walk-in problems, a waiting area, a fully-staffed call center, and a work area for our technicians to resolve hardware and software issues.  At the TSC, we aim to provide a professional setting where all of our customers feel comfortable walking in and having their computers worked on. 

Who can use it?

All SJU faculty, staff, and students.

Where can I access this service?

The TSC offers walk-in hours during the Fall and Spring semesters and modified hours during the Summer sessions. 

Fall and Spring Semesters

Monday - Thursday:         7:30am – 7:00pm
Friday:                         7:30am – 5:00pm
Saturday - Sunday:       12:00pm – 4:00pm

Summer

Monday - Thursday:         7:30am – 7:00pm
Friday:                         7:30am – 5:00pm
Saturday - Sunday: CLOSED on weekends (Weekend hours resume after Labor Day)

For assistance after walk-in hours, call the TSC at x2920.  We have technicians standing by to assist you with your technology needs, 24 hours and day, 7 days a week.  

For the most up-to-date information regarding SJU Technology, follow us on Twitter @SJUIT, on Facebook at facebook.com/SJUTSC or visit our OIT Blog.

IT Service Management

Technology Support


Desktop Architecture & Management


Academic Technology Support

  • Service Desk (TSC)

  • Customer Engagement & Training

  • Procurement & Asset Management

  • Outreach & Communications

  • Technical assistance for all university-owned desktop, lab & classroom computers

  • Lab and classroom computer and application support

  • Computer Inventory Management

  • Computer Replacement Program (CRP)
  • Software & Application delivery

  • Secure desktop management

  • Managed Print

  • Strategic & Automated solutions

  • Provide vision to active and engaged learning

  • Academic Partnerships & Engagement

  • Instructional Design, Training and Workshops

  • Support a dynamic experience in the classroom and online

Meet the Technology Support Services Staff

Lauren Adams, Director of Technology Support Services


IT Service Management

Olivia MacKenzie, Associate Director, ITSM

Rhiannon Mayer

Richard Trench

  • Drive the holistic Service Management framework and strategy for the Office of Information Technology, both in the adoption and extension of IT Service best practices to positively impact satisfaction across campus.


Technology Support

Kishon Nagasarsingh, Associate Director, Technology Support

Bill Endrizzi

Karl Platzer
  • Deliver exceptional technical support and customer service to the University community that meets their needs and furthers improves the faculty, staff and student experience.


Technology Architecture and Management

Matt Taylor, Associate Director, Technology Management

Tim Back

Mike Solin
  • Develop enterprise standards and technology initiatives as related to desktop management and support to ensure better alignment with University strategic objectives. This includes implementing strategic recommendations for enhancing approaches for desktop services, desktop security and mobile device management.


Academic Technology

Karen Pinto

Chontel Delaney
  • Through partnership with the academic community, develop, implement, and support innovative technologies to enrich the teaching and learning experience.