FAQ

This FAQ section will help you get started using the IT Support Portal, our self-service site. Through the IT Support Portal, you can request services and assistance and find answers to your technology questions. 

The Service Catalog is an organized collection of information technology services. It provides a single location for you to browse and search for available services provided by SJU's Office of Information Technology (OIT). You can view a description of the service, eligibility information, a list of related services and articles, the cost to use the service (if applicable), and how to access or create a request for that service.

The Knowledge Base is a centralized collection of information about the services and applications offered by OIT. This includes known error messages, how-to guides, troubleshooting information, FAQs, training materials, and more. Each page of information in the Knowledge Base is called an article.

Getting Started: