The password for your hawkcard account may not match your SJU username and password unless that is how you set it up. Please visit this site to reset your password: https://sju.campuscardcenter.com/ch/forgot_pass... Or: E-mail: mycard@sjuhawkcard.com Please include your name, ID # and birth date in your e-mail. Phone 1-866-341-0101 Representatives are available Mon. – Fri., 8 a.m. – 6 p.m. Eastern Time