What happens if I lose my registered device?

Tags duo

If you lose your phone or tablet, you can and should remove it from your list of 2FA enrolled devices using https://duo.sju.edu (Duo self-service portal) as soon as possible.  You can use My Settings & Devices to delete your lost or stolen phone.

You may also contact the Technology Service Center at 610-660-2920 to disable the Duo account connected to your missing device.

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Article ID: 72018
Thu 2/14/19 10:14 AM
Thu 5/9/19 10:34 AM