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Software and Applications

University software (Microsoft, Browsers, etc.) and applications (Banner, BDMS, Marketplace)

Categories (5)

Banner

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

INB is short for "Internet Native Banner" and refers to the back-end of Banner that is most widely used by administrative staff to manage their data. Offices such as Financial Affairs, Development, and Enrollment Management, just to name a few, have many staff members accessing INB constantly to manage institutional data.

The majority of faculty and staff do not access INB, but use another form of Banner known as Self-Service Banner, or SSB, which is accessible through the Administrative Services section of the Nest. When you enter students' final grades, perform a budget query, submit or approve leave reports, or check your pay stub, you are using SSB.

General Software

General issues with University owned software

Touchnet

Request changes to Marketplace or The Payment Gateway including new users and new stores.

Document Management

General issues and requests pertaining to the Banner Document Management System (BDMS)

Salesforce

Request Salesforce support or security.

Services (1)

HSB Technology

Includes troubleshooting of HSB related software applications.