How do I check the status of my ticket or service request?

Overview

Once you submit a ticket through the Support Portal, you will receive an email confirmation. You can communicate with your technician by responding to that confirmation email but you may also want to simply check the status of your ticket(s).

You can quickly view the status of your ticket(s) by logging into our Support Portal.

How do I check the status of my ticket?

1. On the Home page at sju.edu/help click the button that says "Your support tickets".
    
2. To see more details for a ticket, including the ticket's description and any comments made on the ticket, click on the title of the ticket. This will take you to a detailed view of the ticket.

If you have any questions, please contact the Technology Service Center at 610.660.2920.