MFA Frequently asked questions

  • What if I forget my phone?

    • If possible, retrieve your device. Or, click "sign in another way" and use your backup method(s).

      If you don't have a backup option, and cannot easily retrieve your device, please contact the TSC. 


  • I have switched phone numbers and/or mobile devices. How do I get Azure MFA working for my new number/device?

    • Contact the TSC and we can remove your old phone number and device which will allow you to go through the enrollment process like it is your first device.​​​​​​​


  • Do I have to use Azure MFA every time I log in?

    • You will be required to use Azure MFA to access Google Workspace, The Nest, Canvas, Workday once each day (every 12 hours). You can check the “Don’t ask again for 1 day” box after entering your password to have your browser remember your authentication for 12 hours.


  • How do I check the methods that I am enrolled in for Azure MFA?

    1. ​​​​​​​Navigate to

    2. Enter your SJU email address and click Next.
    3. Enter your password and click Sign In.
    4. Once you finish signing in, you will see the Security info page in Microsoft's My Sign-Ins website for your account. On this page, you will see a white box with a button on the top that says Add method. If you have no methods enrolled for MFA, you will see "No items to display." under Add method. Otherwise, if you have at least one method enrolled in MFA, you will see a list of your methods.


  • How do I change my default MFA sign-in method?
    1. Go to
    2. Log in with your SJU Email and Password if prompted
    3. In the Security info section, click Update Info >
    4. Next to Default sign-in method: click Change
    5. Select the method you would like from the drop down then click Confirm


  • What if I use a different SIM card when traveling internationally? Will authentications still work?
    • ​​​​​​​​​​​​​​This depends on the method used for MFA - The app-based method with Microsoft Authenticator uses data (mobile and/or WiFi) so it will remain active, however the Authenticator app will continue to produce one-time use codes regardless of data, cell signal or Internet use abilities.

      If your phone number changes for any reason, phone calls and SMS (text) push will not function until updated numbers are entered in your account as authentication methods. 

      We are also strongly suggesting that anyone traveling abroad or to locations with poor cell service use the Authenticator app via the 6-digit code method. The 6 digit code method via the Auth app does not require any connection for the phone at all. 




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Article ID: 144419
Tue 2/14/23 3:18 PM
Tue 2/14/23 3:34 PM