Issue: Not able to accept users from the lobby or being able to do other Host related actions in the meeting. Showing “guest” next to participant name or signed in with a non SJU email address.
Receiving “failed to sign in” error when trying to login to zoom app
Steps:
- Sign in to the Virtual desktop, select a pool, and load your profile.
- Double click the Zoom icon on the desktop.
- Click Sign in with SSO.
- Add SJU into the company domain text box and click continue.
*Note* You may encounter an error that you’re signed in with a legacy account. Follow the steps under Common issues to resolve.
- Sign in with your SJU account.
Common issues:
Legacy email signed into the browser - Sign out of the legacy account, close browser, click ‘continue’ on SSO Zoom window to trigger the process again.
Conclusion: Logged into the Zoom app with the correct SJU Credentials and are able to join meetings with host permissions if the user is the host.