How can I borrow a laptop?
Follow the on-screen instructions. These instructions include reading and accepting the Loaner Laptop Terms of Use.
How long can I borrow a laptop?
The time limit is 8 hours.
Do I have to sign a laptop use form?
No written signature is required, but you must read and accept the Loaner Laptop Terms of Use electronically each time you borrow a laptop.
Do you restrict where I can take the kiosk device?
The device must remain with the user and on campus.
Is there a receipt for borrowing?
Yes, a check-out and check-in receipt is emailed to you.
What do I do if the laptop is not functioning properly when I first borrow it?
Return the laptop as soon as you realize there is a problem with it. Please choose the displayed option that most closely describes the problem you had with the laptop. Then check out another laptop if available.
Is there a late fee and how much is it?
A late fee of $1 per hour may be assessed. If the laptop is not returned within 2 business days, the full cost of the device will be charged to your account.
What happens if I lose or damage the laptop?
You are responsible for the loss or damage up to the total cost of the laptop per the Loaner Laptop Terms of Use you accepted when borrowing a laptop.
Why can’t I borrow a laptop someone else just returned?
The kiosk performs functions such as deleting the previous patron’s data and recharging the battery. This takes up to 4 hours and during that time the device cannot be borrowed.
Why are some of the laptops not able to be borrowed?
A laptop cannot be borrowed while it is in charging mode or if one was reported damaged. Charging laptops will show up as yellow on the kiosk screen. Damaged or In need of Maintenance devices will show up as yellow with a wrench icon. Damaged devices will be repaired and replaced as soon as possible.
How do I connect to the wireless network?
Log into the laptop right after you borrow it using your Saint Joseph's University username (eg. sj12345678) and corresponding password. Once logged in, the laptop will automatically connect to the HawkGuest wireless network.
When I return the laptop, what happens to any data I have left on it?
Laptops are wiped clean of data to protect patron privacy after each use.
What if I get an electronic virus?
If you get a virus while using the laptop, simply reboot the unit and that will eliminate the virus. Be careful to save anything that you've created on the machine as that will also be erased.
Can I store data on the laptop hard drive temporarily?
We do not recommend storing ANY DATA on the laptop at all. Please use an external storage device or cloud storage to save your work.