Preparing your department
Consider the following in your area:
- Which staff & faculty require a physical handset?
- On-campus staff who answer calls on behalf of multiple people (phone lines)
- Staff who answer call center lines (ex: Financial Aid, Technology Service Center, Admissions, etc.)
- Staff with public safety responsibilities
- Which staff need a dedicated phone number? (Ex. advancement and admissions staff who share their extensions)
- Which departments have specialized phone needs such as call trees, call center functionality, phones not affiliated with an employee, etc.?
*OIT will request additional documentation and details as the project progresses. No action is required at this time.
Key Areas of Change:
- Physical phones will not be provided to all staff and faculty.
- Users will have the ability to accept calls to their SJU number on any device, enabling remote work in a seamless manner.
- The new solution will require an app on the user’s SJU-provided laptop or desktop and personal cell phone to send and receive calls from an SJU number when remote.