Faculty & staff - How to install Adobe Creative Cloud apps

What changes should you expect with Adobe Creative Cloud applications?

Beginning October 2019, we began installing a new application called, "Adobe Creative Cloud" desktop app, to both Windows and macOS University computers.   Adobe recently shifted how users are able to download and install their Creative Cloud applications, so we've had to develop a new way to manage student, faculty, and employee access. 

Previously, we used the Managed Software Center (for Macs) to allow University users to select which Adobe applications they wanted to install.  For Windows, we used automated ways to remotely install any Adobe applications that were requested.  Going forward, any University computer that is issued to a single user (for example, the laptop you receive is only used by you), will require the use of the Adobe Creative Cloud desktop app, which will also require the user to log into using their SJU email address and password.  Once you've authenticated your information, you will then be able to download and install any of the Adobe applications that the University is entitled to.  If you're using a general use or student worker computer, you will need to submit a ticket requesting specific Adobe applications. 

The following guide will help walk you through the process for both PC's and Mac's.  One special note - all existing, previously installed versions of Adobe Creative Cloud expired on November 30th, 2019, so it is important to begin using the following process to avoid any disruption.

How can you tell if you already have the Adobe Creative Cloud desktop app?

On Windows 10:

  • Click on your Start menu and look for "Adobe Creative Cloud". You should have a shortcut like the one pictured below:

On macOS:

  • Towards the top, right corner of your Finder, look for this icon:


What if I don't have the Adobe Creative Cloud desktop app?

  • For Windows, please contact the SJU Technology Service Center at 610.660.2920 so that they can remotely install it for you. Your computer will need to be on campus and powered on.
  • For macOS, please open Managed Software Center and check to see if you have any pending updates to install. You may see this, which needs to be installed:


What's next?

Once you launch the Adobe Creative Cloud desktop app, you'll be presented with the following:

If you choose the option to login with Google or Facebook, you will not be able to access SJU provided software.

  • Enter your SJU email address.  It will automatically cause this screen to appear:

  • Click "Enterprise ID".
    • NOTE - if you also use a personal Adobe ID, you can select "Adobe ID", but you will not have access to use any of the software that is provided through SJU's licensing.  
  • You will then be redirected to sign into the SJU login page:

  • Enter your SJU username (not your email address) followed by your passsword.  
  • Click "Login" or hit Enter/Return on your keyboard.
  • Once successfully logged in, you will be presented with a similar screen shown below:

  • This is where you can select any of the Creative Cloud applications that are available to open or install on your SJU issued computer.  You will also be able to perform updates to newer versions once they become available through this app.


What are we entitled to use through our University Adobe Creative Cloud license?

Please click here for our list of available desktop and cloud apps.


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Article ID: 86340
Thu 9/5/19 4:05 PM
Tue 7/28/20 10:43 AM