This is a Windows-specific problem.
Problem: When printing to the HawkPrint queue, Windows prompts to install a driver update, which then fails.
Resolution:
- Make sure your computer is connected to the hardwired network (ethernet) on campus. This will not work on wifi.
- Open the "Run" dialog. (Windows key + R)
- Type in:
gpupdate /force
(There is a space between "gpupdate" and "/force")
- Press "OK". A window will pop up saying it's updating your computer's Group Policy. The HawkPrint queue will reinstall, which may take a few minutes.