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Knowledge Base

Categories (15)

Accounts and User Access

Information about your SJU password, account, system access (including VPN), and network drive/share requests

SJU has Gone Google!

G Suite is a set of integrated collaboration and productivity tools which include email, calendaring, document sharing, cloud-based storage, and more.

Please check out our SJU Apps Academy as well:

Employee FAQ's

Answers to common questions for SJU Faculty and Staff

Student FAQ's

Answers to common questions students have during move-in weekend and the first few weeks at Hawk Hill!

Classroom and Computer Lab Support

Information related to software, audio visual technology, in classrooms, public areas, and conference rooms

Computers, Peripherals, and Hardware

Information on desktops, laptops, printing and other computer hardware

Email, Calendars and Collaboration Tools

Information on SJU email, calendar, ZOOM, and other productivity services

Learning Management System

Information on Blackboard Learn and other software used for teaching and learning

Network, Cable, and WiFi Connectivity

Information on connecting a computer or device to the SJU network

Phones, Voicemail, and Conferencing

Information related to Phones, Voicemail, and Audio Conferencing


Information on how to request a project (new software/technologies) or a change to software/technologies already in use on campus

Security & Safe Computing

Information on IT security including the ability to report a security incident and how to protect yourself.

Software and Applications

Information on University software

Website Design and Support

Information on SJU websites, website design, or website access

General Questions

General requests for technical help and/or advice