Softphone Installation

**Please note this will require VPN access with your user account added to the special rules for softphone usage.**

Click here to learn more about VPN access.

1. Download the appropriate file by clicking on the link below. 

• Most users will need the Standard SP350 Installation.zip file. 
• Users on the Lower Merion Campus or Maguire Campus, will need the Standard SP350 Installation for McShain.zip file.
• Users who are a part of a call center will require the ACD SP350 Installation.zip file.

2. Unzip the file to your desktop (or desired folder).

3. Run the setup.exe file.

• Select English as the language. Click OK.
• Welcome to the Install Shield Wizard... Click Next to continue.
• Accept the agreement. Click Next.
• Select UNIVERGE SV9500/SV8500/SV7000. Click Next.
• Select regular version. Click Next.
• Install in default folder. Click Next.
• Leave “Enable Softphone Plug-in” unselected. (It can be added later, if needed). Click Next.
• Leave “Create shortcut on my desktop” selected. Deselect “Run SP350 on startup”. (This can be added later.) Click Next.
• Select “Standard Panel”. Click Next.

4. Click Finish to restart your PC.

5. After restart, double-click on the SP350 App icon on desktop to load the configuration file.

• When SP350 Wizard screen opens, select “Load Configuration File” and click Next.
• Select sju-standard-config.ini for standard Dterm phone from the "SP350 Standard Installation" folder. (If you are using an ACD phone [call centers] select the sju-acd-config.ini file from the "SP350 ACD Installation" folder).
• Select a headset, or you may use the built-in speaker and microphone. You will see a message regarding use of USB Handset / USB Headset. You may need to assign a default device for the laptop.
• If no audio device is connected and the error message appears, just click OK for now.
• To login, enter your 4-digit campus extension number and the password given to you by OIT/Telecom.
• You can connect your headset or other device now.