FortiClient VPN on SJU-provided device

Prerequisites

1. You must have been approved to use VPN.  If you haven't, your supervisor can make the request found here.
2. You must be using an SJU-issued and managed computer.  This will not work on a personal device.
   • For more information on how to use VPN on your personal device, please see this article.

Notes

1. You cannot be connected to GlobalProtect if you're attempting to connect to FortiClient. OIT will eventually uninstall GlobalProtect from SJU-managed devices. 

Checking to see if the FortiClient agent has been installed

Windows:

On your desktop, you should see a shortcut:

You can also look in your task bar, lower-right corner and look for the blue shield:

macOS:

Look for the white shield icon in the top-right corner of your Menu Bar:

If this icon does not appear on your Mac, please open "Managed Software Center" on your dock:

Go to the Updates section and click "Check Again"

If there are any pending updates, please click Update to install them:

*If you still do not see these shortcuts/icons on your Mac or PC, please contact the Technology Service Center.

Connecting to FortiClient VPN

Windows:

1. Double-click on your desktop shortcut to open the application. You will see this:
   
   Optionally, you can right-click on your taskbar icon:
   
2. Select Connect to SJU VPN
    
3. A browser will open asking you to enter your SJU Credentials which are required to authenticate to VPN:
    
4. Once you've entered your password, you will be prompted to complete the MFA prompt.
5. Your browser may prompt you to allow the next screen to appear, which you should approve:By placing a check in the box, you will not be prompted again in this browser.
    
6. Your browser will then show you this screen, which you can then close out of:
7. A notification in your tray will appear if you've successfully connected:
    
8. At this time, your FortiClient application will automatically minimize into your system tray once again:It will now have a gold lock overtop of the blue shield.
    
9. When you're ready to disconnect, right-click on this icon and select "Disconnect":

macOS:

1. Click the shield icon in your menu bar at the top of your screen and select "Connect to SJU VPN"
2. The client will launch and look like this:
    
3. Ensure you are on the tab that says "Remote Access" and click connect. 
    
4. A browser will open asking you to enter your SJU Credentials which are required to authenticate to VPN:
5. Once you've entered your password, you will be prompted to complete the MFA prompt.
    
6. Your browser may prompt you to allow the next screen to appear, which you should approve:By placing a check in the box, you will not be prompted again in this browser.
    
7. Your browser will then show you this screen, which you can then close out of:
   
8. At some point during this process, your Mac will prompt you to enter your password in order to add a new certificate to your keychain:
9. Enter your password and click "Update Settings"
   
   
   
   
   
   If you have any questions, please contact the Technology Service Center at 610-660-2920.