How to ensure your scanned documents are not being marked as SPAM

If you are having issues receiving scanned documents that are being sent as emails to your account, please follow these instructions:

1) Go to and log in with your SJU username and password.  

2) Once logged in, on the left-hand side of your Google mail, you'll see a list of your labels/mailboxes.  If you do not see "Spam", you will need to scroll down until you do. 

Note - If you still do not see Spam as one of your mailboxes, you may need to click "More", which will expand your list farther down.

Example mailbox list shown below:

3) Click on your Spam mailbox and look to see if you find the email that has been sent from your printer.  

4) To have this email immediately sent to your Inbox, right-click on the email and select, "Not spam".  This email will now be delivered to your Inbox.

Example below:


If you want to be sure that scanned documents being sent to your email account never get marked as Spam, follow these next steps to create a Filter:

1) While still logged into your Google mail, on the top right corner of your Google mail, look for the gear icon, shown below:

2) Left-click on the gear and select "Settings" from the menu that appears:

3) From the Settings page, click on "Filters and Blocked Addresses" from the top horizontal menu:

4) Click "Create a new filter"

5) Depending on what the email address of the scanner/printer is that you're using to scan and send emails from, you will enter that address into the "From" field.

Example below:


6) You do not need to enter any other information besides the email address in the "From" field.  Once you have done this, click "Create filter with this search >>" in the lower, right corner.

7) Next, place a check in the box that says, "Never send it to Spam".

8) Next, click "Create filter".

9) You will receive a confirmation message, shown below:

You can now continue to use your email, and any documents scanned from this specific printer will no longer be marked as Spam by Google.  If you encounter the same issue with any other multi-function printer, you will need to follow the same steps, and create a new filter that specifies the email address of that printer.


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Article ID: 56996
Fri 7/6/18 3:27 PM
Thu 4/18/24 2:57 PM