What is it?
The SJU Technology Service Center (TSC) on SJU's Hawk Hill campus maintains a pool of loaner computers for faculty, staff, and students who are eligible according to the guidelines described below. The TSC will loan either a Lenovo or Apple laptop to HH or UC constituents, depending on availability. Loaner laptops are distributed on a first-come, first-served basis and offered to those individuals whose computer will be sent out for a repair that will take longer than 24 hours. The TSC does not offer loaner laptops for quick fixes such as software installation.
For students in Lancaster, IT also has a pool of loaner computers, which can be loaned for testing purposes depending on availability. Students should always do a practice test and ensure Respondus and their computer are functioning in advance of their exams. In the event that a loaner is needed for an exam, please submit a request to pick up a loaner the day prior to your exam. IT cannot guarantee availability otherwise.
All SJU students are required to have a laptop that meets the recommend specifications. Chromebooks, iPads, and other Tablets will not be supported.
Procedure
Faculty, staff, and students are welcome to bring their laptops to the TSC to be diagnosed. A Loaner Laptop, if available, will be offered based on the eligibility criteria below.
Who can use it?
SJU Students
- The student must be actively enrolled and have a valid SJU ID
- The student’s computer must have been sent out for repair
- Lancaster students must request the day before their scheduled exam
SJU Employees
- The employees must be in an active status and have a valid SJU ID
- The employees’ computer must have been sent out for repair OR
- The employee may borrow a laptop for certain international travel for University business or for an event lasting no longer than 14 calendar days
Where can I access this service?
To request a loaner computer, click the green "Request a Loaner" button to the right. All requests must include a reason for the loaner, request, date when you would like the loaner, and length of time you will need the loaner computer.
Once you've submitted your request, a technician will review it and reach out to you with any follow-up questions. You will need to read the full Loaner Laptop Policy and sign before a loaner is distributed.