Services A-Z (200)


1098-T Form


Academic Catalog Question/Concern

Account Issues

Add a User to Finance Web Menu or Time / Leave Approval

Add Course, Instructor, etc to DCU

Adobe Creative Cloud for Students

Advisor and/or Faculty Services Access

Apostille of Diploma or Transcript

Applying to Graduate

ArcGIS - Account Request

Ask an Advisor

Audio & Video Services

Azure Multi-Factor Authentication


Banner role-based security

Banner Security Class Request

Banner Security Requests

BDMS Initial Request

BDMS Security Requests

Billing and Statement Requests

Bridge Issues & Questions

Bulk Invoice Upload


Campus Computer Labs

Campus ID Card

Campus Phone Services

Canvas Commons Group Request

Change Management Policy and Procedures

Change of Major/2nd Major

Change of Personal Information

Classroom Change Request

Classroom/Event Space Support

Closed Course Capacity Override Request

Club or Organization Website

Code42 - Cloud Backup Software

Cognos Report Modification Request - Student-related Data

Cognos Request & Review Policy

Cognos Security Requests

College Transfer Report

Compensation & Salary Issue

Computer Replacement Program

Course Changes/Additions (Section Level) (After DCU has closed)

Course Withdrawal


Data Classification Policy

Deactivate Curricular Offering

Degree Verification Letter or Verification Form

Degreeworks Issue/Questions

Degreeworks Note/Exception Removal

Degreeworks Update

Department Printers

Digital Signage

Document Manager Issue/Problem

Document Repository

Drop a Minor or Second Major

Duplicate ID Management


ELS Student Activation

Email and Data Storage Policy

Employee Departure

Employee Transfer

Employer Deferral

Enrollment Verification Letter

Enterprise Software

EPAF Issue

Extract/Re-Extract for FLAC


Faculty & Advisor Menu Questions

Faculty Profile Creation

Financial Holds

FLAC Issue


General Benefit Questions

General Budget Question

General Cognos Support

General DCU/Schedule Question

General Payroll Question

General Student Account Question

General Web Question

Glisser Audience Response

Glossary of Terms - Information Security and Related Policy

Gmail, Calendar, Drive

Google Groups

Grade Change

Graduation Application Update

Graduation Questions


Hardware Diagnosis and Repair

HR Data Request

HR Systems Change Request

HSB Technology


I Need to Gain Access to Edit a Website

I Need to Update a Web Page

ID Card Services


Kaltura Lecture Capture


Learning Management Systems: Canvas & D2L

LifeSafety and Security Systems

Loan Change Request


MachForms Access

Managed iOS Apps

MBA Waivers

Microsoft Access Database Share Drive

Microsoft Office 365 for Students

Minor Approval Upload

Mobile Phone for University Business


Network Guests

New Academic Chair - Technology Onboarding

New Cognos Report Request - Student-related Data

New Course Creation (Banner Catalog Level)

New Curricular Offering

New Employee - Enterprise Security Access

New Faculty Setup

New Installation or Activation of a Data Jack/Network Port

New Non-Credit Offering


Office Move Request

Order a Duplicate Diploma

Order a Transcript

Outside Scholarship


Panopto Lecture Capture

Parent PLUS Loan

Pass/No Penalty

Password Reset

Payments and Payment Plans

PeopleAdmin Issue

Policy Governing our Computer Replacement Program (CRP)

Policy Governing our Information Security

Policy Governing the Disposition of University-owned Digital Assets

Policy Governing the Use of Information Resources

Print Management Policy

Procurement Card Change Form

Procurement Card Request Form

Procurement Inquiry Form


Qualtrics Research Suite

Questions Regarding Diploma Status


Recycling of Technology Equipment

Refund Question

Registrar General Questions

Registration Questions, Errors or Issues

Release Reserved Seats

Report an Error on an SJU Website

Report an Outage

Request a Degree Verification

Request a Enrollment Verification

Request a Short URL/Link on an SJU website

Request FOAPAL Element Creation

Request for Funds Form

Request for Systems Access

Request for Travel Funds Form

Requisition Upload


Retention of Courses Policy

Retirement Questions


Self-Service Banner (Webtailor Role Request)

SJU Username Change


Slate Security Account Request

Smart TV and Gaming


Software Installation

Software Issue Troubleshooting

Software Purchasing


Student Employee Departure

Student Overload

Student Re-admission


Technology Purchasing: Special Requests and New Hires

Technology Service Center

The Nest

Third-Party Applications (LTIs)


Transfer Credit

TSC Counter Request


University City Campus - Request Local Admin Account

University Project Request

Update Content in The Nest

Update Course (Banner Catalog Level)

Update Student Status, Attribute, or Hold

Upgrade/Patch Request

USciences Data Request

USciences Google Site Evaluation


Vendor Registration Form

Voicemail to Email


Wired Network Connectivity

Wireless Network Connectivity


Workday Access Request


Xfinity on Campus Streaming


Zoom Web Conferencing

Zoom Webinar