TSC Counter Request

Phone Number

Please describe the problem you are having

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Does your SJU password match your computer password?

Your computer password should NOT match your SJU password.

Computer Password

The password to login to your computer, if any. NOT your SJU password. The TSC will never ask for your SJU password.

Data Options for Computer Reimage

It is important that you read the choices carefully regarding data back up. If you are unsure of what these options mean, please ask. Choose one.

I DO NOT HAVE A BACKUP. Please attempt to backup my data before erasing my computer.

I HAVE A BACKUP. It is okay to erase my computer if necessary. I will restore my own data.

DO NOT ERASE MY COMPUTER. I understand my computer may be returned without being fully repaired.

If it is deemed necessary to provide you with a loaner laptop, you are confirming that you have agreed to the terms of our Loaner Laptop Policy.

I understand that I am responsible if a loaner laptop is provided.

By accepting a loaner computer from the TSC, you are responsible for that device.

Yes

Your name

Your email address

Other Fields