What is it?
Use this service to request new academic technology or renew existing academic technology contracts/agreements. Academic technology is any software or hardware that supports teaching, learning, and/or research. To view software that we already utilize at the university, please visit our software catalog.
Each request received will be reviewed in detail and a determination as to whether or not to proceed with said request will be made based on use and the risks associated with the use of the product being requested, in accordance with the University's Technology Acquisition and Adoption Policy. An initial response to the ticket will be provided within five business days. Several departments, including the Office of Information Technology, Office of the General Counsel, and Office of the Provost, must approve academic technology requests, including renewals or expansions of existing subscriptions, licenses, or agreements. Depending on the complexity of the technology, the agreement terms, and/or vendor responsiveness, the review and approval process can take up to six months. Therefore, requests must be submitted by the deadlines below in order to facilitate implementation for the specified academic term.
Summer: April 1, 2025
Fall: May 6, 2025
Spring: October 31, 2025
Requests related to grants may not align with the regular academic calendar. For grant proposals that involve new technology, please submit an Academic Technology Request as the proposal is being drafted to ensure that the technology will fit into the SJU IT landscape. Waiting until the grant has been awarded will cause delays. All grant-related requests will be forwarded to the Office of Research Services for review and approval.
For capital requests or enterprise applications, submit an IT Project Request. Enterprise systems (e.g. Banner and Canvas) are software applications which manage data for core business and academic functions of the University. These systems have cross-department capabilities, are used by multiple departments and typically require integration with other University systems.
Who can use it?
All SJU Faculty and Staff.
Where can I access this service?
Click the green "Request Service" button to the right.