Benefits Questions & Issues

Overview

These tickets are sent to the entire benefits team for assistance and resolution. You can submit questions about any benefits, including but not limited to medical/dental/vision insurance, voluntary or University-funded benefits, retirement, and tuition remission.

Common reasons and FAQs for tickets include (but are not limited to):

• Trouble with understanding your benefits
• Trouble changing your benefits or accessing your benefits/retirement information
• Trouble submitting tuition remission forms

Helpful Links & Articles

• 2025 Benefits Guide
• Retirement Plan Service Provider (TIAA)
  • Make all contribution changes and investment decisions on TIAA's website directly
• Health Advocate (or call 866.695.8622)
  • Health Advocate can assist you with finding or coordinating care, answering clinical questions and claims issues, and clarifying plan information. 
  • You do not need to enroll in a Saint Joseph’s University medical plan to use this FREE service.
• Accessing Tuition Remission forms

Your Benefits in Workday

• View Your Current Benefits Information
• Changing Your HSA Contribution in Workday
• Reporting a Life Event & Changing Your Benefits in Workday