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How do I allow pop ups in my browser?
Allowing Pop-ups
Internet Explorer
Click the Tools button (gear icon in upper right corner) and click on Internet Options
Go to Privacy tab
In the Pop-up Blocker section, click Settings
Academic Integrity when Using Canvas Quizzes
University does not currently own a license to use lockdown browser technology or remote proctor software to manage quizzes.
As a result of the COVID-19 pandemic, vendors have made generous offers
How do I clear out my cache/temporary Internet files?
browser ... Google Chrome
Do one of the following:
From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“.
Press “CTRL
Software Issue Troubleshooting
Includes troubleshooting of software applications, web browsers, etc. ... browser ... What is it?
Troubleshooting of installed software, web browser, VPN, The Nest, Banner INB or SSB, and SJU-related or other software.
SJU supported web browsers include:
Chrome
I am having trouble accessing Library databases or I am asked to log in over and over
The most likely solution: clear your browser cache/cookies/site data and then search again.
Why? This sometimes happens when a browser session times out or a cookie has otherwise gone 'stale
How do I clear out my cache/temporary Internet files?
browser ... Please follow the steps below based on your particular browser:
Google Chrome
On your computer, open Chrome.
At the top right of the window, click Settings
Select Clear browsing data
Authorizing your Google Drive in Canvas
Chrome's incognito browser. The incognito browser can be accessed through the three vertical dots in the upper right-hand corner of Chrome.
The google apps integration occasionally runs into an
How to adjust your home page (Windows 10 only)
browsers ... University computers being deployed with Windows 10 will have changes to how their home pages will be affected. The following list of browsers that we deploy will explain to what extent you'll be
How do I import a calendar into Google?
How to Import a Calendar into Google
Login to Gmail, Click on your Calendar,
Gear icon – Settings
Click the calendar tab
Click Import calendar
Click Browse and browse to the exported
How do I log into the SJU Support Portal?
Support Portal.
How do I log into the Support Portal?
In your web browser, navigate to sju.edu/help
In the top right corner of your browser tab, click Sign In and login with your SJU
Mobileprint Error Messages
convenience) cached their credentials in their favorite browser and then successfully used mobileprint with those cached credentials. However, after a password change, the browser may still attempt to use
Canvas Quiz tips for Students
BEFORE THE QUIZ
Basic computer specifications: Read the minimum technological requirements needed for Canvas.
Browser check: Do a browser check for Canvas. We recommend Firefox or Google
How do I Submit an Incomplete Grade?
have the correct tab selected.
Note: If your browser window is big enough, when you select the final grade tab, it will bring up the list of students below the class information. However, if your
What is Workday?
secure internet connection. You can learn more about the mobile app and how to download it in this Knowledge Base article.
Will Workday work with any internet browser?
Any browser will work to
How to Test Network Speed
connected to the campus network.
Next, open a web browser and type in google.com and hit Enter.
In the search bar, type speed test and hit Enter. Then click on the Run Speed Test button below