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Service Catalog

Categories (14)

Managing your password, SJU account, system access, and network share drive requests.
Issues related to software, audio visual technology, in classrooms, public areas, and conference rooms
Desktops, laptops, printing, and other computer hardware requests and issues
G Suite, Zoom and other SJU productivity services such as the university portal, the Nest.
Blackboard Learn, Canvas, and other software used for teaching and learning
Requests and issues connecting a computer or device to the SJU network
Requests and issues related to Phones, Voicemail, and Audio Conferencing
Request a project (new software/technologies) or a change to software/technologies already in use on campus
Cognos is SJU's main reporting system. It is a web-based tool used for monitoring business environments, accessing data, and reporting out on data in the Data Warehouse and other enterprise systems.

Please read the "Cognos Request & Review Policy" before submitting your request.
Information on IT security including the ability to report a security incident and how to protect yourself
University software (Microsoft, Browsers, etc.) and applications (Banner, BDMS, Marketplace)
Request websites, content updates, or website access.
General requests for technical help and/or advice
Best practices and IT Policies