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Service Catalog

Categories (14)

Accounts and User Access

Managing your password, SJU account, system access, and network share drive requests.

Classroom and Computer Lab Support

Issues related to software, audio visual technology, in classrooms, public areas, and conference rooms

Computers, Peripherals, and Hardware

Desktops, laptops, printing, and other computer hardware requests and issues

Email, Calendars, and Collaboration

G Suite, Zoom and other SJU productivity services such as the university portal, the Nest.

Learning Management System

Blackboard Learn, Canvas, and other software used for teaching and learning

Network, Cable, and WiFi Connectivity

Requests and issues connecting a computer or device to the SJU network

Phones, Voicemail, and Conferencing

Requests and issues related to Phones, Voicemail, and Audio Conferencing


Request a project (new software/technologies) or a change to software/technologies already in use on campus

Reporting and Analytics

Cognos is SJU's main reporting system. It is a web-based tool used for monitoring business environments, accessing data, and reporting out on data in the Data Warehouse and other enterprise systems.

Please read the "Cognos Request & Review Policy" before submitting your request.

Security and Safe Computing

Information on IT security including the ability to report a security incident and how to protect yourself

Software and Applications

University software (Microsoft, Browsers, etc.) and applications (Banner, BDMS, Marketplace)

Website Access and Support

Request websites, content updates, or website access.

General Questions

General requests for technical help and/or advice

IT Policies and Procedures

Best practices and IT Policies