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Saint Joseph's University
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Accounts and User Access
Managing your password, SJU account, system access, and network share drive requests.
Classroom and Computer Lab Support
Issues related to software, audio visual technology, in classrooms, public areas, and conference rooms
Computers, Peripherals, and Hardware
Desktops, laptops, printing, and other computer hardware requests and issues
Email, Calendars, and Collaboration
Email, calendar, and other SJU productivity services such as the university portal, the Nest.
Learning Management System
Blackboard Learn, Collaborate, and other software used for teaching and learning
Network, Cable, and WiFi Connectivity
Requests and issues connecting a computer or device to the SJU network
Phones, Voicemail, and Conferencing
Requests and issues related to Phones, Voicemail, and Audio Conferencing
Request a project (new software/technologies) or a change to software/technologies already in use on campus
Reporting and Analytics
Cognos is SJU's main reporting system. It is a web-based tool used for monitoring business environments, accessing data, and reporting out on data in the Data Warehouse and other enterprise systems.
Please read the "Cognos Request & Review Policy" before submitting your request.
Security and Safe Computing
Information on IT security including the ability to report a security incident and how to protect yourself
Software and Applications
University software (Microsoft, Browsers, etc.) and applications (Banner, BDMS, Marketplace)
Website Access and Support
Request websites, content updates, or website access.
General requests for technical help and/or advice
IT Policies and Procedures
Best practices and IT Policies
Request for IT Advice
Help with installed A/V equipment in a Classroom or Meeting Space
Request Audio/Visual Equipment
Office of Information Technology Project Request
Technology Service Center
Zoom Web Conferencing
Classroom and Lab Renovation/Redesign Proposal
Cognos Request & Review Policy
General Cognos Support
Schedule a Walk Through