Popular Services

General IT Support or Advice

IT Support or Advice that you cannot find in the Service Catalog

Course Changes/Additions (Section Level) (After DCU has closed)

Federal SAP: Academic Recovery Plan

Change of Personal Information

Update Student Status, Attribute, or Hold

Cognos Security Account Request

Cognos is a web-based tool used for monitoring business environments and accessing data and reporting out on data in the Data Warehouse and other enterprise systems.

Registration Questions, Errors or Issues

Office of Information Technology Project Request

Every project that will require resources from the Office of Information Technology (OIT) must be submitted for approval prior to project initiation.

Google Groups makes it easy for groups of people—such as project teams, departments, or classmates—to communicate and collaborate. You can send an email to everyone in a group with one address, invite a group to an event, or share documents with a group. Use this service to request a Google Group that you will manually maintain.

Banner Issue/Problem

If you are having issues logging into Banner, please report your issue using Software and Applications/General Software/Software Issue Troubleshooting.

Order a Transcript (current students)

Questions Regarding Diploma Status

Course Withdrawal

Account Issues

All other account and access issues not falling into the listed categories.

Order a Duplicate Diploma

I Need to Update a Web Page

Request content updates to an SJU.edu web page, including faculty profiles.

SOATEST Update

Transfer Credit

Network Guest Account Request

Network Guest Accounts should be used for anyone needing temporary access to SJU services.

Degree Verification Letter

Change of Major/2nd Major

Supervisor Employee Departure

When an employee resigns, retires, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

Updating...