Services A-Z (200)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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1098-T Form

A

A/V Equipment Support

Installed A/V equipment in not functioning properly in a university classroom or meeting space or you have general questions about how to operate equipment.

Academic Catalog Question/Concern

Account Issues

All other account and access issues not falling into the above listed categories.

Add a New Touchnet User

Request a Touchnet account for new users.

Add a User to Finance Web Menu or Time / Leave Approval

Request for Financial Information Menu access as well as the ability to approve leave/time.

Add Course, Time, Instructor, etc to DCU

Adobe Creative Cloud for Students

SJU has a license which entitles all SJU students access to Adobe Creative Cloud at a reduced rate.

Advisor and/or Faculty Services Access

Use the service to request Self-Service Banner access to Advisor and/or Faculty services.

Apostille of Diploma or Transcript

Applying to Graduate

ArcGIS - Account Request

Use this service to request an ArcGIS account.

Ask an Advisor

Audio & Video Recording Services

Recording for lectures and events on campus

B

Banner Issue/Problem

If you are having issues logging into Banner, please report your issue using Software and Applications/General Software/Software Issue Troubleshooting.

Banner role-based security

Use this service to add a Banner class to a position.

Banner Security Class Request

If a new Banner Class needs to be created, or objects should be added or removed from an existing Class, please submit this service request.

Banner Security Requests

Use this service to request temporary access to a Banner Class.

BDMS Initial Request

If your area would like to utilize the Banner Document Management System, please follow the instructions within this service. Someone from IT will review the request and meet with you to determine next steps.

BDMS Security Requests

Within this service, you will find offerings for BDMS Security Accounts and BDMS Security Groups.

Billing and Statement Requests

Book Voucher Question

Budget Increase Request

C

Campus Computer Labs

Campus ID Card

Please fill out this form on behalf of Contractors needing access to SJU facilities in order to complete work.

Campus Phone Services

Service offerings include: new phone lines, support for existing phone lines, conference phone requests.

Cannot Accept Aid Online

Canvas Commons Group Request

A Canvas Commons Group is an access list that permits faculty and staff to limit visibility of shared resources in Canvas Commons.

Canvas Support

Canvas is a Learning Management System (LMS) that is designed to enhance the teaching and learning experience.

Change Management Policy and Procedures

This policy and procedures apply to all changes to the University’s production technology infrastructure and information services.

Change of Major/2nd Major

Change of Personal Information

Classroom Change Request

Closed Course Capacity Override Request

Club or Organization Website

As a registered student organization at SJU, you have the opportunity to request space free of charge.

Code42 - Cloud Backup Software

Code42 is an online backup service that is deployed to SJU-issued computers by the Office of Information Technology.

Cognos Report Modification Request - Student-related Data

Cognos Request & Review Policy

Please read this policy before submitting your request.

Cognos Security Requests

Within this service, you will find offerings for Cognos Security Accounts and Cognos Security Groups.

College Transfer Report

Computer Replacement Program

The Computer Replacement Program (CRP) ensures all SJU employees have up-to-date computers.

Course Changes/Additions (Section Level) (After DCU has closed)

Course Withdrawal

D

Data Classification Policy

The Data Classification Policy of Saint Joseph's University assigns a level of sensitivity to data as it is being created, amended, enhanced, stored, or transmitted.

Data Jack Activation

Request a data jack be activated or investigated in an academic office, classroom, or student residence hall

Data Jack Installation

Request for new network data jack be installed

Deactivate Curricular Offering

Degree Verification Letter

Degreeworks Issue/Questions

Degreeworks Note/Exception Removal

If you find it necessary to remove an exception please request this service.

Degreeworks Update

Departmental Printers

Includes installation of a managed, network printer on an SJU issued computer and basic troubleshooting of printing issues.

Digital Signage

Digital Signage updates throughout campus

Document Manager Issue/Problem

Report an issue or problem with BDMS

Document Repository

A central location to store and distribute electronic documents for university use.

Drop a Minor or Second Major

Duplicate ID Management

A "Duplicate ID" is the the duplication of the same record in Banner tables and can cause serious problems.

E

ELS Student Activation

Please fill out this form on behalf of ELS students who need to be added to the banner system or have their accounts reactivated.

Email and Data Storage Policy

This policy applies to all users of Saint Joseph’s University email, collaboration tools and storage systems. This includes the use of Google Workspace and Microsoft 365 products.

Emergency Notification System and SJU Safe App

Report issues related to the University's Emergency Notification System and SJU Safe mobile app

Employee Departure

When an employee resigns, retires, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

Employee Transfer

When an employee is removed from one department and transfers to another department within the university, it is the responsibility of the transferring employee's current manager to ensure all computing and information security related procedures are completed.

Employer Deferral

Enrollment Verification Letter

Enterprise Software

Please use this service to report a problem with the following SJU-provided Enterprise software: Degree Works, Cognos, ODS, Appwork, Infosilem, and Titanium.

EPAF Issue

Having an issue with an EPAF? Contact a member of Human Resources today for assistance!

Extract/Re-Extract for FLAC

F

Faculty & Advisor Menu Questions

Faculty Profile Creation

Request the creation of your faculty profile.

Financial Holds

FLAC Issue

G

General Benefit Questions

Have a question about your benefits? Ask a member of the Human Resources Benefit team today!

General Budget Question

Have a question for the Budget Office? Ask it here!

General Cognos Support

Request support for any issues or questions you may have regarding Cognos.

General DCU/Schedule Question

General FAFSA Question

General Payroll Question

Have a question for the Payroll Office? Ask it here!

General Slate Support

Problems with or questions about Slate.

General Starfish Support

Problems with or questions about Starfish

General Student Account Question

General Web Question

Ask a question about a general website request or issue.

Glossary of Terms - Information Security and Related Policy

Gmail, Calendar, Drive

Google Apps include SJU Gmail, Google Calendar, Google Drive, and more.

Google Groups

Use this service to request a Google Group.

Grade Change

Graduation Application Update

Graduation Questions

Guest Account Reactivation

Guest accounts expire typically after 1 year. Please use this form if you are requesting to extend an existing guest account.

H

Hardware Diagnosis and Repair

Report an issue or request help with hardware or a device.

HR Data Request

Need to request information from Human Resources? Our team can help!

HR Systems Change Request

Need to make a change to a record in our HR systems? Request it here!

HSB Technology

Includes troubleshooting of HSB related software applications.

I

I Need to Gain Access to Edit a Website

Request access to update a website or modify existing access to a website - Wordpress (clubs.sju.edu or sites.sju.edu) or Drupal (sju.edu).

I Need to Update a Web Page

Request content updates to an SJU.edu web page, including faculty profiles.

I Want to Create a New Website

Request a new Administrative or Academic website.

ID Card Services

Use this service to request swipe access or report an issue with a swipe card reader.

Issue with Bridge Software

If you are experiencing any service issues with Bridge Performance or Bridge Learning, please use this service request

IT Security

IT is responsible for the security of the University’s network and Information Resources.

K

Kaltura Lecture Capture

Create engaging, interactive videos on a schedule or on the fly, live or on-demand, and automatically publish Canvas.

L

LifeSafety and Security Systems

Report issues related to surveillance camera systems, desk attendant camera workstations, intrusion alarm systems, LightGard, fire alarm systems, CO detectors, panic alarms, emergency phones, and IMMIX.

Loan Change Request

M

MachForms Access

Create Order Form, Booking Form, Survey Form, Contact Form, Registration Form, you name it.

Managed iOS Apps

Use this Service to request iOS applications

Marketplace Store - Add Additional Budget

Add an additional Fund - Org - Account to your Marketplace Store.

Marketplace Store - Budget Change

Change the Fund - Org - Account associated with your Marketplace Store.

MBA Waivers

Microsoft Access Database Share Drive

Request for gaining access to the University storage solution for Microsoft Access database files.

Microsoft Office 365 for Students

All current and active SJU students are eligible for a Microsoft Office 365 account at no additional cost. This article explains how to obtain Office 365, how long it will work for you, and when you'll lose access to the software and any data you store within Microsoft's services.

Minor Approval Upload

Mobile Phone for University Business

SJU mobile phones for University business

Multi-Factor Authentication

N

Network Guest Account

Network Guest Accounts should be used for anyone needing temporary access to SJU services.

New Academic Chair - Technology Onboarding

When a faculty member becomes department chair, they will need access to items they may not have used in the past.

New Cognos Report Request - Student-related Data

New Course Creation (Banner Catalog Level)

New Curricular Offering

New Employee - Enterprise Security Access

In order to assist with the onboarding process, OIT has identified a variety of IT services that are relevant.

This information is designed to cover the necessary bases for a successful first day for new employees.

New Faculty Setup

New Marketplace Store

Request a new Marketplace Store

O

Office Move

Office of Financial Aid

What is the Office of Financial Aid?

Office of Information Technology Project Request

Every project that will require resources from the Office of Information Technology (OIT) must be submitted for approval prior to project initiation.

Order a Duplicate Diploma

Order a Transcript (current students)

Order a Transcript (former students)

Outside Scholarship

P

Parent PLUS Loan

Pass/No Penalty

Password Reset

Reset your SJU account password

Payments and Payment Plans

PeopleAdmin Issue

Have a question about your PeopleAdmin records or employment? Ask a member of the Human Resources Employment team today!

Phishing

Phishing is an identity-theft scam that uses "spoofed" or fake emails and Web sites to trick people into giving out personal information, such as credit card numbers, usernames and passwords, or social security numbers.

Policy Governing our Computer Replacement Program (CRP)

The purpose of this document is to define the policy governing the purchase, replacement, and responsible disposal of University-owned personal computer systems. The Computer Replacement Program or CRP will ensure that faculty and staff have adequate, up-to-date, and supported computing resources. Furthermore, these resources will be replenished on a predictable, recurring schedule.

Policy Governing our Information Security

All members of the University community are responsible for protecting the Information Resources to which they have access.

Policy Governing the Disposition of University-owned Digital Assets

The purpose of this document is to define the policy governing the disposition of any university owned digital asset and associated information that are under consideration for transfer from one university employee to another employee.

Policy Governing the Use of Information Resources

To support its missions of teaching, research, and public service, Saint Joseph's University provides access to Information Resources for its Users. The University requires all Users of its Information Resources to do so in a responsible manner, abiding by all applicable federal and state laws and regulations, as well as all Saint Joseph’s University policies. This policy describes the appropriate use of all Information Resources, including, computers, networks, and any related technology and data.

Print Management Policy

The Office of Information Technology (OIT) at Saint Joseph’s University offers a managed print program to support the printing needs of the community.  This document defines the policy governing the management of the University’s fleet of printers, including funding, deployment, and responsible maintenance and disposal of all printing related devices.  The Managed Print Program, or HawkPrint, ensures that departments have reliable, secure, up-to-date, and supported printing, copying and scanning resources.

Procedure for Returning a University Provisioned Wireless Telecommunications Device

Procedure for Returning a University Provisioned Wireless Telecommunications Device

Procurement Inquiry Form

The Procurement team is available to help you with your questions regarding Procurement and/or Accounts Payable.

Q

Qualtrics Research Suite

Qualtrics Research Suite is a powerful survey tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate, web-based interface.

Questions Regarding Diploma Status

R

Refund Question

Registrar General Questions

Registration Questions, Errors or Issues

Release Reserved Seats

Repair IT

The Repair IT program is a program started in 2014. It provides full tech support to all SJU student computer issues. The TSC will support any computer you come to campus with, and fix any problem.

Report an Error on an SJU Website

See an error on an SJU website? Please fill out the form to report it.

Report an Outage

If you require immediate assistance or if this is a technical emergency, please call 610-660-2920. We have agents ready to assist you 24 hours a day, 7 days a week.

Report Spam

Electronic spamming is the use of electronic messaging systems to send unsolicited messages (spam), especially advertising, as well as sending messages repeatedly on the same site.

Request a Degree Verification

Request a Enrollment Verification

Request a Short URL/Link on an SJU website

To request a short URL/Link on an SJU website

Request A/V Equipment

Request FOAPAL Element Creation

Fund Codes are part of the Banner FOAPAL (Fund, Organization, Account, Program, Activity, Location), which makes up the University chart of accounts. The fund code identifies the funding source for the transaction.

Request for Systems Access

Request SJU Certificate of Insurance

Need to request a copy of SJU's Certificate of Insurance? Request it here!

Respondus

Respondus LockDown Browser and Respondus Monitor

Retention of Courses Policy

The purpose of this document is to define the policy governing the retention of course content stored within the University's Learning Management System (LMS).

Retirement Questions

Have a question about your retirement? Ask a member of the Human Resources Benefit team today!

S

Schedule a Walk Through

Schedule a walk through of the equipment before your class or event.

Self-Service Banner (Webtailor Role Request)

Banner Web Tailor helps personalize our Banner interface.

SJU Username Change

Username change is a request to have a user’s account username changed based on a change in the user's legal name or University status.

Slate Security Account Request

Request access to Slate.

Smart TV and Gaming

Hooking up your Smart TV or Game Console to the SJU Wireless Network

SOATEST Update

Software Installation

Includes software installation of SJU owned applications.

Software Issue Troubleshooting

Includes troubleshooting of software applications, web browsers, etc.

Software Purchasing

IT obtains software licenses through educational and volume discounts by facilitating campus-wide agreements with University software vendors.

Starfish Security Account Request

Request access to Starfish

Student Employee Departure

When a student employee resigns, graduates, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

Student Overload

Student Re-admission

System Management - Internal IT Service

Use this service to submit tickets for System Deployment and System Retirement

T

Technology Purchasing: Special Requests and New Hires

Obtain advice regarding the purchase of hardware, peripherals, and other technologies, get technology for a new hire or enter a special request.

Technology Service Center

One-stop shop for all hardware, software, training, course design and procurement needs.

The Nest

SJU's portal, The Nest, is the central location for course information, email, calendar, and more.

Third-Party Applications (LTIs)

Request configuration of Third-Party (LTI) applications in Canvas.

Touchnet/Marketplace Support

Problems with or questions about Touchnet/Marketplace.

Transfer Credit

TSC Counter Request

TSC Walk-in counter form

Tuition Benefit Question

U

Update Content in The Nest

Request update to content within SJU's portal, The Nest

Update Course (Banner Catalog Level)

Update Student Status, Attribute, or Hold

Upgrade/Patch Request

V

Verification Submission

Voicemail to Email

All voicemail is set up with email delivery.

W

Wired Network Connectivity

The University provides wired network connection in all buildings and residence halls on campus.

Wireless Network Connectivity

Wireless networking allows SJU faculty, staff, students, and sponsored visitors to access SJU wireless resources securely from locations where wiring is not available.

X

Xfinity on Campus Streaming

With Xfinity Stream, you can watch live TV, sports and thousands of shows and movies​.
Stream on your laptop, desktop and mobile devices​.

Z

Zoom Web Conferencing

Zoom is SJU's Web Conferencing solution.

Zoom Webinar

Zoom Video Webinar allows you to broadcast a Zoom meeting to up to 1000 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists.