Services A-Z (196)
Office of Student Accounts
Student Records and Registration / Curriculum
Information Technology / Accounts & User Access / Your SJU Account
All other account and access issues not falling into the above listed categories.
Information Technology / Digital Learning Resources / Instructional Activities and Tools
Active learning is an instructional approach that engages the students in the teaching and learning process.
Information Technology / Software & Applications / Touchnet
Request a Touchnet account for new users.
Information Technology / Accounts & User Access / Enterprise Security
Request for Financial Information Menu access as well as the ability to approve leave/time.
Student Records and Registration / Course and Room Scheduling
Information Technology / Software & Applications
Information Technology / Accounts & User Access / Enterprise Security
Use the service to request Self-Service Banner access to Advisor and/or Faculty services.
Student Records and Registration / Graduation
Student Records and Registration / Graduation
Information Technology / Software & Applications / Academic Software
Use this service to request an ArcGIS account.
Student Records and Registration / Advising
Information Technology / Classroom & Lab Support
Recording for lectures and events on campus
Information Technology / Software & Applications / Banner
If you are having issues logging into Banner, please report your issue using Software and Applications/General Software/Software Issue Troubleshooting.
Information Technology / Accounts & User Access / Enterprise Security
If a user should be added or removed from an existing Banner Class or ODBC Role, please submit this service request.
Information Technology / Accounts & User Access / Enterprise Security
If a new Banner Class needs to be created, or objects should be added or removed from an existing Class, please submit this service request.
Information Technology / Software & Applications / Document Management
If your area would like to utilize the Banner Document Management System, please follow the instructions within this service. Someone from IT will review the request and meet with you to determine next steps.
Information Technology / Accounts & User Access / Enterprise Security
Banner Document Management System (BDMS) is the primary enterprise document management system, making university documents accessible to the community and routing documents and information as required.
Information Technology / Accounts & User Access / Enterprise Security
Banner Document Management System (BDMS) is the primary enterprise document management system, making university documents accessible to the community and routing documents and information as required.
Office of Student Accounts
Information Technology / Accounts & User Access / Guest Access
Please fill out this form on behalf of Contractors needing access to SJU facilities in order to complete work.
Information Technology / Phones, Voicemail & Audio Conferencing
The SJU telephone system accommodates more than 4,500 lines serving the core campus. We provide For University inbound, outbound and toll free telephone services, various station sets as well as voice messaging, automated attendants, Unified Messaging, and e-911/c-911.
Information Technology / Digital Learning Resources / Canvas
A Canvas Commons Group is an access list that permits faculty and staff to limit visibility of shared resources in Canvas Commons.
Information Technology / Digital Learning Resources / Canvas
Canvas is a Learning Management System (LMS) that is designed to enhance the teaching and learning experience.
Student Records and Registration / Graduation
Information Technology / IT Policies & Procedures
This policy and procedures apply to all changes to the University’s production technology infrastructure and information services.
Student Records and Registration / Student Record Updates
Student Records and Registration / Student Record Updates
Information Technology / Accounts & User Access / Your SJU Account
Username change is a request to have a user’s account username changed based on a change in the user's legal name or University status.
University Projects
This is the request form for proposals to renovate or redesign teaching spaces. Requests will be reviewed and advanced to the Classroom Task Force.
Student Records and Registration / Course and Room Scheduling
Information Technology / Website Access & Support
As a registered student organization at SJU, you have the opportunity to request space free of charge.
Information Technology / Software & Applications
Code42 is an online backup service that is deployed to SJU-issued computers by the Office of Information Technology.
Information Technology / Reporting & Analytics
Information Technology / Reporting & Analytics
Please read this policy before submitting your request.
Information Technology / Accounts & User Access / Enterprise Security
Cognos is a web-based tool used for monitoring business environments and accessing data and reporting out on data in the Data Warehouse and other enterprise systems.
Information Technology / Accounts & User Access / Enterprise Security
Cognos is a web-based tool used for monitoring business environments and accessing data and reporting out on data in the Data Warehouse and other enterprise systems.
Student Records and Registration / Transcripts and Verification
Student Records and Registration / Graduation
Information Technology / Classroom & Lab Support / Computer Lab Support
IT installs and maintains all hardware in computer labs and departmental research labs throughout campus. Please use this category to report lab hardware issues.
Information Technology / Classroom & Lab Support / Computer Lab Support
IT installs and maintains all software installations in computer labs campus-wide. Please use this category to report lab software issues.
Information Technology / Computers, Peripherals & Hardware / Purchase Technology
The Computer Replacement Program (CRP) ensures all SJU employees have up-to-date computers.
Student Records and Registration / Course and Room Scheduling
Student Records and Registration / Student Record Updates
Information Technology / IT Policies & Procedures
The Data Classification Policy of Saint Joseph's University assigns a level of sensitivity to data as it is being created, amended, enhanced, stored, or transmitted.
Information Technology / Network & Wireless Services / Wired Network
Request a data jack be activated or investigated in an academic office, classroom, or student residence hall
Information Technology / Network & Wireless Services / Wired Network
Request for new network data jack be installed
Student Records and Registration / Curriculum
Student Records and Registration / Transcripts and Verification
Student Records and Registration / Curriculum
Student Records and Registration / Curriculum
If you find it necessary to remove an exception please request this service.
Student Records and Registration / Curriculum
Information Technology / Computers, Peripherals & Hardware / University Printing
Includes installation of a local or network printer on an SJU issued computer and basic troubleshooting of printing issues.
Information Technology / Software & Applications / Document Management
Report an issue or problem with BDMS
Information Technology / Email, Calendars & Collaboration / Collaboration Tools
A central location to store and distribute electronic documents for university use.
Student Records and Registration / Student Record Updates
Information Technology / Accounts & User Access / Enterprise Security
To request that an SJU ID or group of SJU ID's be marked as DUP's in Banner. A "Duplicate ID" is the the duplication of the same record in Banner tables and can cause serious problems. The PIDM (Person IDentification Master) is the internally assigned system number that connects all the data that is associated with a Banner ID Number. A Banner ID number record can represent student, employee, vendor, etc.
Information Technology / Accounts & User Access
Please fill out this form on behalf of ELS students who need to be added to the banner system or have their accounts reactivated.
Information Technology / Public Safety & Security
Report issues related to the University's Emergency Notification System and SJU Safe mobile app
Information Technology / Accounts & User Access / Employee Transitions
When an employee resigns, retires, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.
Information Technology / Accounts & User Access / Employee Transitions
When an employee is removed from one department and transfers to another department within the university, it is the responsibility of the transferring employee's current manager to ensure all computing and information security related procedures are completed.
Office of Student Accounts
Student Records and Registration / Transcripts and Verification
Information Technology / Software & Applications
Please use this service to report a problem with the following SJU-provided Enterprise software: Degree Works, Cognos, ODS, Appwork, Infosilem, and Titanium.
Information Technology / Classroom & Lab Support / Computer Lab Support
Student Records and Registration / FLAC/Faculty
Student Records and Registration / FLAC/Faculty
Office of Student Accounts
Student Records and Registration / FLAC/Faculty
Information Technology / Email, Calendars & Collaboration / Google (G Suite)
Google Apps include SJU Gmail, Google Calendar, Google Drive, Google Hangouts and more.
Information Technology / Reporting & Analytics
Request support for any issues or questions you may have regarding Cognos.
Student Records and Registration / Course and Room Scheduling
Information Technology / General IT Requests
IT Support or Advice that you cannot find in the Service Catalog
Information Technology / Software & Applications / Slate
Problems with or questions about Slate.
Information Technology / Software & Applications / Starfish
Problems with or questions about Starfish
Office of Student Accounts
Information Technology / Website Access & Support
Ask a question about a general website request or issue.
Information Technology / IT Policies & Procedures
Information Technology / Email, Calendars & Collaboration / Google (G Suite)
Use this service to request a Google Group.
Student Records and Registration / Student Record Updates
Student Records and Registration / Graduation
Student Records and Registration / Graduation
Information Technology / Accounts & User Access / Guest Access
Guest accounts expire typically after 1 year. Please use this form if you are requesting to extend an existing guest account.
Information Technology / Computers, Peripherals & Hardware / Computer Maintenance
Report an issue or request help with hardware or a device.
Information Technology / Classroom & Lab Support / Classroom & Meeting Space Support
Installed A/V equipment in not functioning properly in a university classroom or meeting space or you have general questions about how to operate equipment.
Information Technology / Software & Applications / Academic Software
Includes troubleshooting of HSB related software applications.
Information Technology / Website Access & Support
Request access to update a website or modify existing access to a website - Wordpress (clubs.sju.edu or sites.sju.edu).
Information Technology / Website Access & Support
Request content updates to an SJU.edu web page, including faculty profiles.
Information Technology / Website Access & Support
Request a new Administrative or Academic website.
Information Technology / Security & Safe Computing / Governance & Compliance
IT is responsible for the security of the University’s network and Information Resources.
Information Technology / Classroom & Lab Support / Classroom & Meeting Space Support
Create engaging, interactive videos on a schedule or on the fly, live or on-demand, and automatically publish Canvas.
Information Technology / Accounts & User Access / Enterprise Security
Create Order Form, Booking Form, Survey Form, Contact Form, Registration Form, you name it.
Information Technology / Software & Applications / General Software
Use this Service to request iOS applications
Information Technology / Software & Applications / Touchnet
Add an additional Fund - Org - Account to your Marketplace Store.
Information Technology / Software & Applications / Touchnet
Change the Fund - Org - Account associated with your Marketplace Store.
Student Records and Registration / Student Record Updates
Information Technology / Accounts & User Access / Enterprise Security
Request for gaining access to the University storage solution for Microsoft Access database files.
Information Technology / Software & Applications / General Software
All current and active SJU students are eligible for a Microsoft Office 365 account at no additional cost. This article explains how to obtain Office 365, how long it will work for you, and when you'll lose access to the software and any data you store within Microsoft's services.
Student Records and Registration / Student Record Updates
Information Technology / Phones, Voicemail & Audio Conferencing
SJU mobile phones for University business
Information Technology / Accounts & User Access / Guest Access
Network Guest Accounts should be used for anyone needing temporary access to SJU services.
Information Technology / Reporting & Analytics
Student Records and Registration / Curriculum
Student Records and Registration / Curriculum
Information Technology / Accounts & User Access / Employee Transitions
In order to assist with the onboarding process, OIT has identified a variety of IT services that are relevant.
This information is designed to cover the necessary bases for a successful first day for new employees.
Student Records and Registration / FLAC/Faculty
Information Technology / Software & Applications / Touchnet
Request a new Marketplace Store
University Projects
Every project that will require resources from the Office of Information Technology (OIT) must be submitted for approval prior to project initiation.
University Projects
This is the request form for proposals for Online Course Development/Redevelopment Requests.
Student Records and Registration / Graduation
Student Records and Registration / Transcripts and Verification
Student Records and Registration / Transcripts and Verification
Information Technology / Phones, Voicemail & Audio Conferencing
Faculty and Staff members who utilize university provided voice services need a PIN to make billable outbound phone calls from anywhere on campus.
Student Records and Registration / Student Record Updates
Information Technology / Accounts & User Access / Your SJU Account
Reset your SJU account password
Office of Student Accounts
Information Technology / Security & Safe Computing / Phishing & Spam
Phishing is an identity-theft scam that uses "spoofed" or fake emails and Web sites to trick people into giving out personal information, such as credit card numbers, usernames and passwords, or social security numbers.
Information Technology / Phones, Voicemail & Audio Conferencing
Request for SJU faculty or staff member's phone line to be moved to another location.
Information Technology / IT Policies & Procedures
The purpose of this document is to define the policy governing the purchase, replacement, and responsible disposal of University-owned personal computer systems. The Computer Replacement Program or CRP will ensure that faculty and staff have adequate, up-to-date, and supported computing resources. Furthermore, these resources will be replenished on a predictable, recurring schedule.
Information Technology / IT Policies & Procedures
All members of the University community are responsible for protecting the Information Resources to which they have access.
Information Technology / IT Policies & Procedures
The purpose of this document is to define the policy governing the disposition of any university owned digital asset and associated information that are under consideration for transfer from one university employee to another employee.
Information Technology / IT Policies & Procedures
To support its missions of teaching, research, and public service, Saint Joseph's University provides access to Information Resources for its Users. The University requires all Users of its Information Resources to do so in a responsible manner, abiding by all applicable federal and state laws and regulations, as well as all Saint Joseph’s University policies. This policy describes the appropriate use of all Information Resources, including, computers, networks, and any related technology and data.
Information Technology / IT Policies & Procedures
The Office of Information Technology (OIT) at Saint Joseph’s University offers a managed print program to support the printing needs of the community. This document defines the policy governing the management of the University’s fleet of printers, including funding, deployment, and responsible maintenance and disposal of all printing related devices. The Managed Print Program, or HawkPrint, ensures that departments have reliable, secure, up-to-date, and supported printing, copying and scanning resources.
Information Technology / IT Policies & Procedures
Procedure for Returning a University Provisioned Wireless Telecommunications Device
Information Technology / Software & Applications / Academic Software
Qualtrics Research Suite is a powerful survey tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate, web-based interface.
Student Records and Registration / Graduation
Student Records and Registration / General
Student Records and Registration / Registration
Student Records and Registration / Course and Room Scheduling
Information Technology / Computers, Peripherals & Hardware / Computer Maintenance
The Repair IT program is a program started in 2014. It provides full tech support to all SJU student computer issues. The TSC will support any computer you come to campus with, and fix any problem.
Information Technology / Television Services
The University provides Cable TV Service and technical support for all on campus student residences and select labs and classrooms.
Information Technology / Website Access & Support
See an error on an SJU website? Please fill out the form to report it.
Information Technology / General IT Requests
If you require immediate assistance or if this is a technical emergency, please call 610-660-2920. We have agents ready to assist you 24 hours a day, 7 days a week.
Information Technology / Security & Safe Computing / Phishing & Spam
Electronic spamming is the use of electronic messaging systems to send unsolicited messages (spam), especially advertising, as well as sending messages repeatedly on the same site.
Student Records and Registration / Transcripts and Verification
Student Records and Registration / Transcripts and Verification
Information Technology / Website Access & Support
To request a short URL/Link on an SJU website
Information Technology / Classroom & Lab Support / Request Equipment
Tech and Event Support can provide supplemental equipment (such as microphones, web cams or audio recorders) In addition to the built in projection systems and sound systems in campus classrooms and meeting rooms.
Information Technology / Classroom & Lab Support / Request Equipment
Use this service to pick up audio/visual equipment that does not require Tech and Event Support setup.
Information Technology / Classroom & Lab Support / Classroom & Meeting Space Support
Digital Signage updates throughout campus
Information Technology / Phones, Voicemail & Audio Conferencing
To report any problems, have your voicemail password PIN reset or ask any questions about the university voicemail system.
Information Technology / Digital Learning Resources / Academic Integrity Tools
Respondus LockDown Browser and Respondus Monitor
Information Technology / IT Policies & Procedures
The purpose of this document is to define the policy governing the retention of course content stored within the University's Learning Management System (LMS).
Information Technology / Classroom & Lab Support / Classroom & Meeting Space Support
Schedule a walk through of the equipment with one of our Media Service technicians before your class or event to ensure you are comfortable with the technology that is offered in the room.
Information Technology / Accounts & User Access / Enterprise Security
Banner Web Tailor helps personalize our Banner interface.
Information Technology / Software & Applications / Slate
Request access to Slate.
Information Technology / Television Services
Hooking up your Smart TV or Game Console to the SJU Wireless Network
Student Records and Registration / Student Record Updates
Information Technology / Software & Applications / General Software
Includes software installation of SJU owned applications.
Information Technology / Software & Applications / General Software
Includes troubleshooting of software applications, web browsers, etc.
Information Technology / Software & Applications / General Software
IT obtains software licenses through educational and volume discounts by facilitating campus-wide agreements with University software vendors.
Information Technology / Software & Applications / Starfish
Request access to Starfish
Information Technology / Television Services
Streaming television service for on campus students.
Information Technology / Accounts & User Access / Employee Transitions
When a student employee resigns, graduates, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.
Student Records and Registration / Student Record Updates
Student Records and Registration / Student Record Updates
Information Technology / Computers, Peripherals & Hardware
Information Technology / Computers, Peripherals & Hardware
System Retirement - OIT Internal
Information Technology / Computers, Peripherals & Hardware / Purchase Technology
Use this form to request a quote for multiple iPads for a classroom/research setting.
Information Technology / Computers, Peripherals & Hardware / Purchase Technology
Obtain advice regarding the purchase of hardware, peripherals, and other technologies or enter a special request.
Information Technology / Computers, Peripherals & Hardware / Computer Maintenance
One-stop shop for all hardware, software, training, course design and procurement needs.
Information Technology / Email, Calendars & Collaboration / Collaboration Tools
SJU's portal, The Nest, is the central location for course information, email, calendar, and more.
Information Technology / Digital Learning Resources / Canvas
Request configuration of Third-Party applications in Canvas.
Student Records and Registration / Transfer
Information Technology / Computers, Peripherals & Hardware
TSC Walk-in counter form
Information Technology / Security & Safe Computing
Two Factor Authentication, also known as 2FA, is a two-step verification method that requires a username and password and a second method of verification.
Information Technology / Website Access & Support
Request update to content within SJU's portal, The Nest
Student Records and Registration / Curriculum
Student Records and Registration / Student Record Updates
Information Technology / Software & Applications / Banner
Information Technology / Classroom & Lab Support / Classroom & Meeting Space Support
Media Services offers assistance scheduling and setting up a video conference in all classrooms or meeting spaces.
Information Technology / Software & Applications / General Software
Removal of threats to return Univeristy computer to a secure state and optimize performance.
Information Technology / Phones, Voicemail & Audio Conferencing
Request for voicemails to be sent to email.
Information Technology / Network & Wireless Services / Wired Network
The University provides wired network connection in all buildings and residence halls on campus.
Information Technology / Network & Wireless Services / Wireless Network
Wireless networking allows SJU faculty, staff, students, and sponsored visitors to access SJU wireless resources securely from locations where wiring is not available.
Information Technology / Email, Calendars & Collaboration / Zoom Web Conferencing
Zoom is SJU's Web Conferencing solution. Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, and telephones.
Information Technology / Email, Calendars & Collaboration / Zoom Web Conferencing
Zoom Video Webinar allows you to broadcast a Zoom meeting to up to 1000 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists.