Services A-Z (187)

All other account and access issues not falling into the listed categories.

Active learning is an instructional approach that engages the students in the teaching and learning process.

Request a Touchnet account for new users.

Use this service to request an ArcGIS account.

Video recording for lectures and events throughout campus

If you are having issues logging into Banner, please report your issue using Software and Applications/General Software/Software Issue Troubleshooting.

If your area would like to utilize the Banner Document Management System, please follow the instructions within this service. Someone from IT will review the request and meet with you to determine next steps.

Please fill out this form on behalf of Contractors needing access to SJU facilities in order to complete work.

The SJU telephone system accommodates more than 4,500 lines serving the core campus. We provide For University inbound, outbound and toll free telephone services, various station sets as well as voice messaging, automated attendants, Unified Messaging, and e-911/c-911.

A Canvas Commons Group is an access list that permits faculty and staff to limit visibility of shared resources in Canvas Commons.

Use this service to request an evaluation for the creation of a course site on Canvas or another platform.

Canvas is a Learning Management System (LMS) that is designed to enhance the teaching and learning experience.

Username change request is a request to have a user’s account username changed based on a change in the user's legal name or University status.

This is the request form for proposals to renovate or redesign teaching spaces. Requests will be reviewed and advanced to the Classroom Task Force.

As a registered student organization at SJU, you have the opportunity to request space free of charge.

Please read this policy before submitting your request.

Cognos is a web-based tool used for monitoring business environments and accessing data and reporting out on data in the Data Warehouse and other enterprise systems.

IT installs and maintains all hardware in computer labs and departmental research labs throughout campus. Please use this category to report lab hardware issues.

IT installs and maintains all software installations in computer labs campus-wide. Please use this category to report lab software issues.

The Data Classification Policy of Saint Joseph's University assigns a level of sensitivity to data as it is being created, amended, enhanced, stored, or transmitted.

Request a data jack be activated or investigated in an academic office, classroom, or student residence hall

Request for new network data jack be installed

If you find it necessary to remove an exception please request this service.

Includes installation of a local or network printer on an SJU issued computer and basic troubleshooting of printing issues.

SJU maintains a tool that monitors our network and notifies System Administrators of possible copyright infringement. This could be in the form of music, movies, video games, etc.

Report an issue or problem with BDMS

A central location to store and distribute electronic documents for university use.

To request that an SJU ID or group of SJU ID's be marked as DUP's in Banner. A "Duplicate ID" is the the duplication of the same record in Banner tables and can cause serious problems. The PIDM (Person IDentification Master) is the internally assigned system number that connects all the data that is associated with a Banner ID Number. A Banner ID number record can represent student, employee, vendor, etc.

Please fill out this form on behalf of ELS students who need to be added to the banner system or have their accounts reactivated.

Report issues related to the University's Emergency Notification System and SJU Safe mobile app

When an employee is removed from one department and transfers to another department within the university, it is the responsibility of the transferring employee's current manager to ensure all computing and information security related procedures are completed.

Please use this service to report a problem with the following SJU-provided Enterprise software: Degree Works, Cognos, ODS, Appwork, Infosilem, and Titanium.

IT can set up forwarding of your campus extension to your Cell/Home Phone.

Google Apps include SJU Gmail, Google Calendar, Google Drive, Google Hangouts and more.

Request support for any issues or questions you may have regarding Cognos.

IT Support or Advice that you cannot find in the Service Catalog

Problems with or questions about Slate.

Problems with or questions about Starfish

Ask a question about a general website request or issue.

Google Groups makes it easy for groups of people—such as project teams, departments, or classmates—to communicate and collaborate. You can send an email to everyone in a group with one address, invite a group to an event, or share documents with a group. Use this service to request a Google Group that you will manually maintain.

Guest accounts expire typically after 1 year. Please use this form if you are requesting to extend an existing guest account.

Report an issue or request help with hardware or a device.

Installed A/V equipment in not functioning properly in a university classroom or meeting space or you have general questions about how to operate equipment.

Includes troubleshooting of HSB related software applications.

Request access to update a website or modify existing access to a website - Wordpress (clubs.sju.edu or sites.sju.edu).

Request content updates to an SJU.edu web page, including faculty profiles.

Request a new Administrative or Academic website.

IT is responsible for the security of the University’s network and Information Resources.

How to setup Mac Mail for Zimbra

Create Order Form, Booking Form, Survey Form, Contact Form, Registration Form, you name it.

Use this Service to request iOS applications

Add an additional Fund - Org - Account to your Marketplace Store.

Change the Fund - Org - Account associated with your Marketplace Store.

All current and active SJU students are eligible for a Microsoft Office 365 account at no additional cost. This article explains how to obtain Office 365, how long it will work for you, and when you'll lose access to the software and any data you store within Microsoft's services.

SJU mobile phones for University business

Network Guest Accounts should be used for anyone needing temporary access to SJU services.

In order to assist with the onboarding process, OIT has identified a variety of IT services that are relevant. This information is designed to cover the necessary bases for a successful first day for new employees.

Request a new Marketplace Store

Every project that will require resources from the Office of Information Technology (OIT) must be submitted for approval prior to project initiation.

This is the request form for proposals for Online Course Development/Redevelopment Requests.

Faculty and Staff members who utilize university provided voice services need a PIN to make billable outbound phone calls from anywhere on campus.

How to setup Outlook for Zimbra

Instructions on how to reset your SJU account password

Phishing is an identity-theft scam that uses "spoofed" or fake emails and Web sites to trick people into giving out personal information, such as credit card numbers, usernames and passwords, or social security numbers.

Request for SJU faculty or staff member's phone line to be moved to another location.

The purpose of this document is to define the policy governing the purchase, replacement, and responsible disposal of University-owned personal computer systems. The Computer Replacement Program or CRP will ensure that faculty and staff have adequate, up-to-date, and supported computing resources. Furthermore, these resources will be replenished on a predictable, recurring schedule.

All members of the University community are responsible for protecting the Information Resources to which they have access.

The purpose of this document is to define the policy governing the disposition of any university owned digital asset and associated information that are under consideration for transfer from one university employee to another employee.

The purpose of this document is to define the policy governing the disposition of any university owned digital asset and associated information that are under consideration for transfer from one university employee to another employee.

To support its missions of teaching, research, and public service, Saint Joseph's University provides access to Information Resources for its Users. The University requires all Users of its Information Resources to do so in a responsible manner, abiding by all applicable federal and state laws and regulations, as well as all Saint Joseph’s University policies. This policy describes the appropriate use of all Information Resources, including, computers, networks, and any related technology and data.

The Office of Information Technology (OIT) at Saint Joseph’s University offers a managed print program to support the printing needs of the community.  This document defines the policy governing the management of the University’s fleet of printers, including funding, deployment, and responsible maintenance and disposal of all printing related devices.  The Managed Print Program, or HawkPrint, ensures that departments have reliable, secure, up-to-date, and supported printing, copying and scanning resources.

Procedure for Returning a University Provisioned Wireless Telecommunications Device

Qualtrics Research Suite is a powerful survey tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate, web-based interface.

The Repair IT program is a program started in 2014. It provides full tech support to all SJU student computer issues. The TSC will support any computer you come to campus with, and fix any problem.

The University provides Cable TV Service and technical support for all on campus student residences and select labs and classrooms.

See an error on an SJU website? Please fill out the form to report it.

Problems related to your SJU employee email account

If you require immediate assistance or if this is a technical emergency, please call 610-660-2920. We have agents ready to assist you 24 hours a day, 7 days a week.

Electronic spamming is the use of electronic messaging systems to send unsolicited messages (spam), especially advertising, as well as sending messages repeatedly on the same site.

To request a short URL/Link on an SJU website

Media Service can provide supplemental equipment (such as microphones, web cams or audio recorders) In addition to the built in projection systems and sound systems in campus classrooms and meeting rooms.

Use this service to pick up audio/visual equipment that does not require Media Services setup.

Blackboard Learn is SJU's Learning Management System (LMS).

Digital Signage updates throughout campus

To report any problems, have your voicemail password PIN reset or ask any questions about the university voicemail system.

The purpose of this document is to define the policy governing the retention of course content stored within the University's Learning Management System (LMS).

Schedule a walk through of the equipment with one of our Media Service technicians before your class or event to ensure you are comfortable with the technology that is offered in the room.

Request access to Slate.

Hooking up your Smart TV or Game Console to the SJU Wireless Network

Includes software installation of SJU owned applications.

Includes troubleshooting of software applications, web browsers, etc.

IT obtains software licenses through educational and volume discounts by facilitating campus-wide agreements with University software vendors.

Request access to Starfish

Streaming television service for on campus students.

When a student employee resigns, graduates, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

When an employee resigns, retires, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

System Retirement - OIT Internal

Use this form to request a quote for multiple iPads for a classroom/research setting.

Obtain advice regarding the purchase of hardware, peripherals, and other technologies or enter a special request.

SJU's portal, The Nest, is the central location for course information, email, calendar, and more.

Request configuration of Third-Party applications in Canvas.

TSC Walk-in counter form

Two Factor Authentication, also known as 2FA, is a two-step verification method that requires a username and password and a second method of verification.

Request update to content within SJU's portal, The Nest

Media Services offers assistance scheduling and setting up a video conference in all classrooms or meeting spaces.

Removal of threats to return Univeristy computer to a secure state and optimize performance.

Request for voicemails to be sent to email.

The University provides wired network connection in all buildings and residence halls on campus.

Wireless networking allows SJU faculty, staff, students, and sponsored visitors to access SJU wireless resources securely from locations where wiring is not available.

Zoom is SJU's Web Conferencing solution.  Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, and telephones.

Zoom Video Webinar allows you to broadcast a Zoom meeting to up to 500 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists.