Services A-Z (200)

Installed A/V equipment in not functioning properly in a university classroom or meeting space or you have general questions about how to operate equipment.

All other account and access issues not falling into the above listed categories.

Request a Touchnet account for new users.

Request for Financial Information Menu access as well as the ability to approve leave/time.

SJU has a license which entitles all SJU students access to Adobe Creative Cloud at a reduced rate.

Use the service to request Self-Service Banner access to Advisor and/or Faculty services.

Use this service to request an ArcGIS account.

Recording for lectures and events on campus

If you are having issues logging into Banner, please report your issue using Software and Applications/General Software/Software Issue Troubleshooting.

Use this service to add a Banner class to a position.

If a new Banner Class needs to be created, or objects should be added or removed from an existing Class, please submit this service request.

Use this service to request temporary access to a Banner Class.

If your area would like to utilize the Banner Document Management System, please follow the instructions within this service. Someone from IT will review the request and meet with you to determine next steps.

Within this service, you will find offerings for BDMS Security Accounts and BDMS Security Groups.

Please fill out this form on behalf of Contractors needing access to SJU facilities in order to complete work.

Service offerings include: new phone lines, support for existing phone lines, conference phone requests.

A Canvas Commons Group is an access list that permits faculty and staff to limit visibility of shared resources in Canvas Commons.

Canvas is a Learning Management System (LMS) that is designed to enhance the teaching and learning experience.

This policy and procedures apply to all changes to the University’s production technology infrastructure and information services.

As a registered student organization at SJU, you have the opportunity to request space free of charge.

Code42 is an online backup service that is deployed to SJU-issued computers by the Office of Information Technology.

Please read this policy before submitting your request.

Within this service, you will find offerings for Cognos Security Accounts and Cognos Security Groups.

The Computer Replacement Program (CRP) ensures all SJU employees have up-to-date computers.

The Data Classification Policy of Saint Joseph's University assigns a level of sensitivity to data as it is being created, amended, enhanced, stored, or transmitted.

Request a data jack be activated or investigated in an academic office, classroom, or student residence hall

Request for new network data jack be installed

If you find it necessary to remove an exception please request this service.

Includes installation of a managed, network printer on an SJU issued computer and basic troubleshooting of printing issues.

Digital Signage updates throughout campus

Report an issue or problem with BDMS

A central location to store and distribute electronic documents for university use.

A "Duplicate ID" is the the duplication of the same record in Banner tables and can cause serious problems.

Please fill out this form on behalf of ELS students who need to be added to the banner system or have their accounts reactivated.

This policy applies to all users of Saint Joseph’s University email, collaboration tools and storage systems. This includes the use of Google Workspace and Microsoft 365 products.

Report issues related to the University's Emergency Notification System and SJU Safe mobile app

When an employee resigns, retires, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

When an employee is removed from one department and transfers to another department within the university, it is the responsibility of the transferring employee's current manager to ensure all computing and information security related procedures are completed.

Please use this service to report a problem with the following SJU-provided Enterprise software: Degree Works, Cognos, ODS, Appwork, Infosilem, and Titanium.

Having an issue with an EPAF? Contact a member of Human Resources today for assistance!

Request the creation of your faculty profile.

Have a question about your benefits? Ask a member of the Human Resources Benefit team today!

Have a question for the Budget Office? Ask it here!

Request support for any issues or questions you may have regarding Cognos.

Have a question for the Payroll Office? Ask it here!

Problems with or questions about Slate.

Problems with or questions about Starfish

Ask a question about a general website request or issue.

Google Apps include SJU Gmail, Google Calendar, Google Drive, and more.

Use this service to request a Google Group.

Guest accounts expire typically after 1 year. Please use this form if you are requesting to extend an existing guest account.

Report an issue or request help with hardware or a device.

Need to request information from Human Resources? Our team can help!

Need to make a change to a record in our HR systems? Request it here!

Includes troubleshooting of HSB related software applications.

Request access to update a website or modify existing access to a website - Wordpress (clubs.sju.edu or sites.sju.edu) or Drupal (sju.edu).

Request content updates to an SJU.edu web page, including faculty profiles.

Request a new Administrative or Academic website.

Use this service to request swipe access or report an issue with a swipe card reader.

If you are experiencing any service issues with Bridge Performance or Bridge Learning, please use this service request

IT is responsible for the security of the University’s network and Information Resources.

Create engaging, interactive videos on a schedule or on the fly, live or on-demand, and automatically publish Canvas.

Report issues related to surveillance camera systems, desk attendant camera workstations, intrusion alarm systems, LightGard, fire alarm systems, CO detectors, panic alarms, emergency phones, and IMMIX.

Create Order Form, Booking Form, Survey Form, Contact Form, Registration Form, you name it.

Use this Service to request iOS applications

Add an additional Fund - Org - Account to your Marketplace Store.

Change the Fund - Org - Account associated with your Marketplace Store.

Request for gaining access to the University storage solution for Microsoft Access database files.

All current and active SJU students are eligible for a Microsoft Office 365 account at no additional cost. This article explains how to obtain Office 365, how long it will work for you, and when you'll lose access to the software and any data you store within Microsoft's services.

SJU mobile phones for University business

Network Guest Accounts should be used for anyone needing temporary access to SJU services.

When a faculty member becomes department chair, they will need access to items they may not have used in the past.

In order to assist with the onboarding process, OIT has identified a variety of IT services that are relevant.

This information is designed to cover the necessary bases for a successful first day for new employees.

Request a new Marketplace Store

What is the Office of Financial Aid?

Every project that will require resources from the Office of Information Technology (OIT) must be submitted for approval prior to project initiation.

Reset your SJU account password

Have a question about your PeopleAdmin records or employment? Ask a member of the Human Resources Employment team today!

Phishing is an identity-theft scam that uses "spoofed" or fake emails and Web sites to trick people into giving out personal information, such as credit card numbers, usernames and passwords, or social security numbers.

The purpose of this document is to define the policy governing the purchase, replacement, and responsible disposal of University-owned personal computer systems. The Computer Replacement Program or CRP will ensure that faculty and staff have adequate, up-to-date, and supported computing resources. Furthermore, these resources will be replenished on a predictable, recurring schedule.

All members of the University community are responsible for protecting the Information Resources to which they have access.

The purpose of this document is to define the policy governing the disposition of any university owned digital asset and associated information that are under consideration for transfer from one university employee to another employee.

To support its missions of teaching, research, and public service, Saint Joseph's University provides access to Information Resources for its Users. The University requires all Users of its Information Resources to do so in a responsible manner, abiding by all applicable federal and state laws and regulations, as well as all Saint Joseph’s University policies. This policy describes the appropriate use of all Information Resources, including, computers, networks, and any related technology and data.

The Office of Information Technology (OIT) at Saint Joseph’s University offers a managed print program to support the printing needs of the community.  This document defines the policy governing the management of the University’s fleet of printers, including funding, deployment, and responsible maintenance and disposal of all printing related devices.  The Managed Print Program, or HawkPrint, ensures that departments have reliable, secure, up-to-date, and supported printing, copying and scanning resources.

Procedure for Returning a University Provisioned Wireless Telecommunications Device

The Procurement team is available to help you with your questions regarding Procurement and/or Accounts Payable.

Qualtrics Research Suite is a powerful survey tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate, web-based interface.

The Repair IT program is a program started in 2014. It provides full tech support to all SJU student computer issues. The TSC will support any computer you come to campus with, and fix any problem.

See an error on an SJU website? Please fill out the form to report it.

If you require immediate assistance or if this is a technical emergency, please call 610-660-2920. We have agents ready to assist you 24 hours a day, 7 days a week.

Electronic spamming is the use of electronic messaging systems to send unsolicited messages (spam), especially advertising, as well as sending messages repeatedly on the same site.

To request a short URL/Link on an SJU website

Fund Codes are part of the Banner FOAPAL (Fund, Organization, Account, Program, Activity, Location), which makes up the University chart of accounts. The fund code identifies the funding source for the transaction.

Need to request a copy of SJU's Certificate of Insurance? Request it here!

Respondus LockDown Browser and Respondus Monitor

The purpose of this document is to define the policy governing the retention of course content stored within the University's Learning Management System (LMS).

Have a question about your retirement? Ask a member of the Human Resources Benefit team today!

Schedule a walk through of the equipment before your class or event.

Banner Web Tailor helps personalize our Banner interface.

Username change is a request to have a user’s account username changed based on a change in the user's legal name or University status.

Request access to Slate.

Hooking up your Smart TV or Game Console to the SJU Wireless Network

Includes software installation of SJU owned applications.

Includes troubleshooting of software applications, web browsers, etc.

IT obtains software licenses through educational and volume discounts by facilitating campus-wide agreements with University software vendors.

Request access to Starfish

When a student employee resigns, graduates, or is otherwise separated from employment at the University, it is the responsibility of the employee's manager to ensure all computing and information security related procedures are completed.

Use this service to submit tickets for System Deployment and System Retirement

Obtain advice regarding the purchase of hardware, peripherals, and other technologies, get technology for a new hire or enter a special request.

One-stop shop for all hardware, software, training, course design and procurement needs.

SJU's portal, The Nest, is the central location for course information, email, calendar, and more.

Request configuration of Third-Party (LTI) applications in Canvas.

Problems with or questions about Touchnet/Marketplace.

TSC Walk-in counter form

Request update to content within SJU's portal, The Nest

All voicemail is set up with email delivery.

The University provides wired network connection in all buildings and residence halls on campus.

Wireless networking allows SJU faculty, staff, students, and sponsored visitors to access SJU wireless resources securely from locations where wiring is not available.

With Xfinity Stream, you can watch live TV, sports and thousands of shows and movies​.
Stream on your laptop, desktop and mobile devices​.

Zoom is SJU's Web Conferencing solution.

Zoom Video Webinar allows you to broadcast a Zoom meeting to up to 1000 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists.